Shipping & Returns Policy

SooperGood LTD offers free shipping within the UK via Royal Mail and DPD on orders of £13 or more. Orders below £13 will incur a shipping fee of £2.90

We aim to process all orders within 48 hours. UK delivery takes 1-3 working days.

If you would like to use courier service of your choice for larger orders please contact us prior to ordering.

International Shipping

All international orders are non-refundable.

Please contact us to enquire about international shipping providing the destination address and quantities of your order and we will get back to you with available options.

For international orders, any customs duties or sales taxes will not be refunded by SooperGood LTD. Please contact your local customs office for further information.

Additional Shipping Information

Once shipped and the package is on transit, shipping is out of the control of SooperGood LTD and it cannot be changed or cancelled.

If you need to change you order, please contact us providing order details and actions required, to check the status of your order.

Returns & Refunds

If you are unhappy with your order, please contact SooperGood team via email first and our team will be available to help:

Your right to cancel an order for goods starts after the order is successfully placed/paid for, and ends 14 days from the day you receive your goods in accordance with the Distance Selling Directive (2000). A refund will be made, excluding postage, within 14 days of receiving goods back. All items are returned at the customers cost. Returned chocolates must be in perfect condition, un-opened and be returned to us via recorded delivery. Returned items are inspected by us on arrival to be in perfect condition.  Please note; any breakages or damages or goods that are open cannot be refunded.